Incident management software

Centralised management of company-wide events and issues from incident and hazard reporting to investigations and resolution.

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Lucidity’s incident management software brings all company-wide incidents and events into a central issues register, tracking:

  • Incidents
  • Hazards
  • Non-conformances
  • Opportunities for improvements
  • Complaints
  • and more

Once an incident is reported in the system, it will trigger the relevant alerts and workflows based on factors such as severity, project or nature of the event. Trigger notifications ensure the right people are alerted to prompt investigations, follow-up actions and close-out.

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Single Source of Truth

Report, investigate, analyse and manage all issue types in one centralised location

Best Practice Design

Designed following international standards of Incident management (iCAM)

Workflows and Actions

Built-in workflow, ensuring appropriate approval levels and sign-off


Traceability of information, decision-making and accountability protocols


Customise dashboards to draw crucial business intelligence from your incident data

Audits and Investigations

Audit management includes linked action, non-conformance and improvement opportunities

Risk Management

Integrated with Lucidity's powerful Risk Management solution


Easily report incidents from the field (including photos) through the Lucidity app. Ideal for use by all staff and contractors


Stay on top of incident reporting on-the-ground

A delay in reporting incidents and hazards can put your workforce at risk.

Through the Lucidity companion mobile app, your employees can quickly and simply report incidents, hazards and non-conformances straight from the field on their phone.

This will immediately trigger alerts and workflows to ensure that these reports can be quickly managed and keep your workforce and sites safe.

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Centralise all audit documentation and follow up

Staying on top of external audit findings and regulatory notices is an essential way to maintain compliance and keep your people safe. Lucidity’s incident management system has a dedicated section to help you manage these processes.

Upload audit documentation, assign follow up actions, findings and non-conformances in one central place. Allowing easy access to track and monitor progress towards your audit recommendations.  

Need a seamless way to conduct your own audits? See our industry leading digital form building solution.

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Fredon Mono

"The most important benefit of the Lucidity system for us is being able to get the right piece of data into the right hands at the right time with the least amount of effort."

See how Fredon uses Lucidity to ensure that they are proactively tackling risks before they lead to workplace incidents. 

Read the full story

Ready to see how Lucidity can help you?

Experience the software for yourself with a personalised demo tailored to your organisation's specific health and safety needs.

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