Assist
Packages

Getting the support you need

At Lucidity, we want to ensure that you are getting the right level of assistance to reach your full potential through our HSEQ software.

There are three tiered Assist options available to be added onto your software subscription; Gold, Silver & Bronze. The inclusions in each of these packages are outlined below so you can choose the best tier for your business' needs.

Not sure what package is right for you? Have a chat to your Sales Team Member about your needs.

Gold Silver Bronze


6

7

29
Storage
Storage Limit
Additional usage will incur extra charges
2TB
1TB
100GB
Test Environment
Communication Channels
Help Desk; Telephone; Email; Text
Help Desk; Telephone (CSM Only); Email
Help Desk
Support
Access to Support Portal
Gold package unlocks access to additional articles & content
ITIL Support Model
3 levels of escalation
Q&A Function
Deployment Releases
How frequently your software is updated to the latest version.
Monthly
Quarterly
As approved by Lucidity
Access to Online Knowledge-Based Articles
Website & eLearning
Roadmap Consultations
Version Release Details
Customer Success Manager Services
Review Calls
Monthly
Monthly
As approved by Lucidity
Insight Meetings
Product & Utilisation Report
Monthly
Quarterly
Business Reviews
Dedicated planning to support your HSEQ business goals.
4 times per year
2 times per year
Survey Participation
Feedback loop & RCA
Training Sessions
4 sessions per year
2 sessions per year
Training Portal Access
Custom Development
Quote required