4 min read

Client Story: Built

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Keeping your workforce safe takes more than just adding a training and a safety management system. It requires a coordinated effort across the business that combines health and safety experts with accessible systems and a company-wide push towards ensuring that everyone returns home safe at the end of the day. Only then can you truly develop a safety culture.

We had a chat with our mates at national construction group Built about how they have worked towards achieving a strong safety culture throughout their business.

“Safety has to be ingrained in everything you do, or it’ll sit on its own and people won’t engage with it in their day-to-day jobs,” says Dave McLean, HSE Manager at Built. “We’ve tackled this head on at Built by ensuring that health and safety isn’t seen as a bolt on. It’s a key part of our construction process from beginning to end and every point in between.”

“What makes our sites safe isn’t just having software. Making our sites safe relies on the engagement of supervisors and management staff with health and safety – and Lucidity plays a key role in that.

“We’ve been able to customise the system to reflect how we, as a business, and how our teams like to manage our health, safety, environment and quality responsibilities. Working closely with these teams on the ground, we’re able to easily embed the Built health and safety language and processes within the software to suit our teams better. And we can simply change these configurations in the system ourselves without having to log a job with Lucidity - allowing quick increases to our productivity.

“Having software which is able to be easily customised means that our supervisors and management staff are more enthusiastic to engage with it. They’re not mucking around spending their valuable time trying to complete a form – it has already been tailored to match how they run safety at their site. Meaning, rather than spend their time completing a task on a device, they’re instead out on their sites where it counts, observing, engaging and managing HSEQ.”

And Lucidity’s volume of use within Built is a testament to the impact that a customised software platform can have on the workforce.


“We have a new form being completed by the business every 1.3 minutes. This creates a wealth of data for us to draw on when reporting back to our internal stakeholders and looking to identify trends across our sites,” says Phill Edwards, Technology Program Manager.

“Lucidity also then plays an important role at the other tiers of business, from Project Teams and State Leadership Teams to our Executive Management Team and the Board,” says Dave. “With all the data captured in Lucidity, we can cut and arrange it into a customised monthly report for various stakeholders. Giving them a snapshot of the real time data that is relevant to their role and reflects the Built health and safety language that we use internally. So, whether they’re looking at a complex new build project or a small bespoke fit out, information is presented in a way which helps them easily make informed business decisions.

“The software draws on our internal knowledge and experience and supports us to continue developing our safety culture.”


Want to learn more about how you can customise your Lucidity software to make the most of your HSEQ data? Reach out to our team here.