From early September 2023 each person who signs into SiteConnect will require a 'unique' email address. This will mean that any existing accounts with a shared email account will have to use a 'unique' email address from early September 2023.
If you already have a 'unique' email address you do NOT need to do anything.
What do we mean by a shared email account?
This is when multiple users in SiteConnect all use the same email. For example, John, Jane and Sam all have a separate SiteConnect user profile, but they all list their email as email@example.com.
What do I need to do?
In the month of August 2023, we recommend encouraging your workforce to update any accounts with shared email addresses. See the instructions below on how to update an email in the SiteConnect Mobile App and Web portal.
Updating a user's email address will NOT change their username.
A quick guide on how to update your email address
Sign into https://app.sitesoft.com/ and click the “profile” icon in the top right of the browser.
Update your username to the new email address as shown below.
Using the SiteConnect Mobile App
Go to Settings/Update Profile, as shown below.
Then enter a new unique email address in the email address field as shown below.
Full Training Guides
Users via the Mobile App or Web Portal
Administrators via the Web Portal
What happens if a shared email address is not updated?
If a shared email address is not updated before September 2023, then we will automatically assign a new unique email address for any user accounts currently using a shared email.
This will be done by adding a plus symbol and number before the @ symbol in the email address. For example, firstname.lastname@example.org.
This won’t cause any disruption as users will still be able to sign in and reset their password with the new automatically assigned email.
For example, if John, Jane and Sam all currently have SiteConnect user accounts that share email@example.com, then the first account that was created will keep the original email (firstname.lastname@example.org). The other two will be assigned new unique 'emails' by having a number added to the original shared email, e.g. email@example.com, firstname.lastname@example.org.
If any of them reset their password, the password reset email will be accessible via the email@example.com account. For more details about adding numbers to email addresses to create unique emails, see: What are email Plus addresses and how to use them.
The benefits of using a unique email for workers and administrators are:
Password reset is more effective.
Each user will now receive their reset password to their unique email address. Previously using a shared email, only the 1st user account would have their password reset.
Easier to remember
People often forget their usernames, but they don’t forget their email addresses. Previously we required users to enter a unique username to sign in, but often they would forget what name they had signed up with, and because they didn’t have a unique email address, they couldn’t then reset their password. So they would create a new user account. Resulting in duplicate accounts for people using SiteConnect.
Easier for Administrators
Using unique emails for user accounts will result in fewer requests and issues from workers. Because they can reset their password and remember their email, they are less likely to require help and support accessing SiteConnect.
Sharing an email across multiple users is not a secure way to access software, and it causes issues and confusion when trying to reset users' passwords.
If you have any questions or concerns about the use of unique email addresses or how to change them, please contact firstname.lastname@example.org