Mass Communications

How to send mass communications

Index:

 

How to create a message 

 

A new dialog box will appear called Compose Message.    In this dialog box you can compose a message:

  • Select the message type - Email, Push notification or SMS (SMS needs to be enabled for your account - if not enabled contact Support)
  • Select the message priority - low, normal, high or critical
  • Schedule to send later - click on the calendar icon to schedule for a later date if required
  • Subject - enter your subject title
  • Main body - enter the content of your email
  • Attach files - you can attach a file(s)  to the message

employees - compose mess-1

 

Once you have completed your message click on Save and then Send Message.  If you don't want to send the message at that time do NOT click on Send Message and the message will be saved in draft format for you to review at a later date.

 

employees - save mess

 

How to dequeue the message

 

 

 

Employees 0 dequeue

 

 

Once you click on Dequeue you will be asked to confirm if you want to dequeue this message.  Once you click on yes the message will be deleted.

 

Employees - dequeue yes

 

How to edit the message if still in draft format

 

If you have not clicked on send message the message will stay in draft format.  If the message is still in draft format you can edit the message by clicking on Edit in the right-hand corner of your screen and edit the message.

 

employees - mess draft

 

How to delete the message if still in draft format

 

Whilst still in draft format you can also chose to Delete the message by clicking on Delete on the right-hand side of your screen.  

 

employees - mess draft delete

 

Once you have clicked on Delete you will be asked to confirm 'that you want to remove this message'.  Once you click on Yes the message will be deleted.

 

employees - delete mess

 

If you need any further help or have any questions please contact the support team by email support@sitesoft.com or Ph: 0800 748 763