Here you will learn how to access your native settings in the mobile app and enable or disable GPS tracking
SiteConnect NEVER tracks you outside of a Site Geofence, even if this is set to Always or Allow all the Time.
Please watch the following video on how to enable or disable GPS Tracking direct from the app
Enabling/Disabling GPS Tracking (1:40)
Please also scroll down this article for further information:
To access your GPS settings, please log into the SiteConnect mobile app. Here you will see your Dashboard. Click the gear in the upper left hand corner and then scroll down to Settings in the menu that pops up.
From this screen you can then turn GPS Tracking on or off by toggling this option:
From this screen you can also scroll down and read the instructions on how to enable or disable Background Location Services.
To then access this, scroll down right to the bottom and click Native Settings which will bring up the location permission Settings on your actual mobile device.
iOS - Recommended iOS 12+
The SiteConnect mobile app runs best on iOS 12+. It will still work on older versions of iOS but is not recommended.
To fix location service permissions for iOS, go to Settings > SiteConnect > Location. You will be presented with 4 options namely "Never", "Ask Next Time", "While Using the App" and "Always". To enable GPS properly, select "Always". Depending on your version of iOS, the app permissions could be in a different location.
If you want to Disable GPS tracking then please click 'Never'.
Android - Recommended Android 10+
The SiteConnect mobile app runs best on Android 10+. It will still work on older versions of Android but is not recommended.
To fix location service permissions for Android, go to Settings > Apps > SiteConnect > Permissions > Location. You will be presented with 3 options namely "Allow all the time", "Allow only while using the app" and "Deny". To enable GPS properly, please select "Allow all the time". Depending on your version of Android, the settings may be at a different location.
If you want to disable GPS Tracking then please click Deny. This will then prevent GPS notifications from being received as well as tracking inside the geofence perimeters.
For any SiteConnect issues or questions, please contact us at firstname.lastname@example.org or call us on 0800 748 763.