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      How to enable or disable GPS tracking in the SiteConnect Mobile App (Reskin)

      Here you will learn how to access your native settings in the mobile app and enable or disable GPS tracking


      SiteConnect NEVER tracks you outside of a Site Geofence, even if this is set to Always or Allow all the Time.

       

       

      To access your GPS settings, please log into the SiteConnect mobile app. Here you will see your Dashboard. Click the gear in the upper left hand corner and then click General Settings in the menu that pops up.

       

      General settings gif

       

       

      Then click Open Native Settings which will bring up the location permission Settings on your actual mobile device.

       

      Open native settngs

       

      iOS - Recommended iOS 12+

      The SiteConnect mobile app runs best on iOS 12+. It will still work on older versions of iOS but is not recommended.

      iOS SC Settings

       

      To fix location service permissions for iOS, go to Settings > SiteConnect > Location. You will be presented with 4 options namely "Never", "Ask Next Time", "While Using the App" and "Always". To enable GPS properly, select "Always". Depending on your version of iOS, the app permissions could be in a different location.

       

      If you want to Disable GPS tracking then please click 'Never'.

       

       

       

       

       

      Android - Recommended Android 10+

      The SiteConnect mobile app runs best on Android 10+. It will still work on older versions of Android but is not recommended.

      Android SC Settings

       

      To fix location service permissions for Android, go to Settings > Apps > SiteConnect > Permissions > Location. You will be presented with 3 options namely "Allow all the time", "Allow only while using the app" and "Deny". To enable GPS properly, please select "Allow all the time". Depending on your version of Android, the settings may be at a different location.

       

      If you want to disable GPS Tracking then please click Deny. This will then prevent GPS notifications from being received as well as tracking inside the geofence perimeters.

       

       

       

      For any SiteConnect issues or questions, please contact us at siteconnectsupport@lucidity.io or call us on 0800 748 763.